Our Top 6 Review Collection Tips
Reviews are a big part of your business. You can’t leave them up to chance. Therefore, every company should actively seek and collect customer reviews – they’re your bread and butter!
We’ve put together our top review collection tips. Follow these to make scoring 5-star reviews a no-brainer.
1. Don’t do it all yourself.
Maybe you still rely on signage or face-to-face conversations with your customers to ask for reviews. If that’s you, know there’s a much easier and more effective way.
If you want accurate results, stop doing it yourself. Our review collection platform helps you collect reviews automatically. Select whatever customer interaction you want to trigger a review request, and we’ll send them one instantly via text and email. It’s frictionless! And super easy for both you and your customer.
2. Make sure your messaging speaks to your customers.
You want your customers to be excited about recommending you to others. So definitely don’t make leaving you a review sound boring, or worse, like a lot of work. Whether you’re requesting a review via email or text, make sure your tone resonates with your customers.
Let your customer know their feedback is essential to you. Thank them for their time, and let them know it will only take a few seconds. Don’t forget that with our platform, you can customize your review requests to speak to your exact customer.
3. Focus on the platforms that matter.
You need to make sure you’re collecting reviews on the right platforms. Google, Yelp, and Facebook are shoe-ins, but what platforms are the most important to your specific industry?
If you’re in home improvement, you might want to focus on platforms like HomeAdvisor or Angi. If you’re a realtor, Zillow or Realtor.com might be more your thing. Whatever review sites you’re focused on, remember that giving your customer too many choices might feel overwhelming. Just choose the most important ones.
4. Trigger review requests at the right time.
We usually recommend sending a review request to your customer immediately after interacting with you – like when they make a purchase. This ensures their great experience is still top of mind when they review you.
5. Make sure your latest reviews are displayed on your website.
Visitors to your site want to know you’re the real deal, so making your most recent reviews prominent is essential. The easiest way to do this is automatically adding reviews to your site.
Our platform lets you do this, so you never have to manually add your latest reviews to your site and manually display them as a dynamic pop-up, so they’re impossible to miss.
6. Share your reviews on social media.
You work hard for your great reviews, so we must ensure you get the most visibility out of them. Sharing them on social media is the perfect way to spread the news about how awesome you are. Our platform lets you do this automatically, so your social audience never misses a thing.
If you’re a current client without taking advantage of our review collection solution, you’re not making the most of your subscription with us! Call 208-749-9364 or message us at social@canyoncrestcreative.com. Just say the word, and we’ll set up an automatic review collection for free.
Interested in joining the thousands of small business owners growing their businesses online with Canyon Crest Creative? Email social@canyoncrestcreative.com to get started.
